Terms & Conditions

Last updated: October 27, 2021

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Country refers to: United Kingdom

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Charles Ware Parts Ltd, 20 Clothier Road, Brislington, BS4 5PS.

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Promotions refer to contests, sweepstakes or other promotions offered through the Service.

  • Service refers to the Website.

  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  • Website refers to Charles Ware Parts Ltd, accessible from https://www.charleswareparts.org.uk/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Placing Orders for Goods

By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information

If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

  • Goods availability
  • Errors in the description or prices for Goods
  • Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Your Order Cancellation Rights

Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.

Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your right to cancel Your Order.

Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

You will not have any right to cancel an Order for the supply of any of the following Goods:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.

Availability, Errors and Inaccuracies

We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting an Order.

The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.

Payments

All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, for example).

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.

Promotions

Any Promotions made available through the Service may be governed by rules that are separate from these Terms.

If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Your Feedback to Us

You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service.
You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

and restore your Morris Minor.

All prices are displayed exclusive of UK VAT at 20% (where applicable). Please note EU countries may be charged at their local VAT rate, countries outside the EU will not be charged VAT. All prices are per unit (unless otherwise stated) and do not include postage & packaging. Charles Ware’s reserve the right to alter specifications, quantities, prices and/or applicable discounts without prior notice. E&O.E.

Ordering Online

Not all items on the website are available to purchase via e-commerce.

This may be due to packing restrictions, used part availability, a special order or the product hasn’t been activated for direct online ordering. Where a product is not available it will be shown as out of stock.  It may be a special order – such as Trim Kits or a used part, or we are waiting for delivery from a supplier.  If you put this item into your basket it will generate an order request.  No payment will be required.

One of our Stores personel will reply to your email or give you a call with details of availability and time scale.  E.G. a complete trim kit could take up to 8 weeks and need a careful discussion to ensure the correct goods are ordered.

Please note that if you include an out of stock item in your order it will turn the whole order into a ‘request quote’ email.  If you have parts you need urgently then please keep your request order separate.

All orders from outside the UK will automatically be an order request.  This is due to the varied nature of the costs of carriage and international variations on VAT.  Please see Post and Packing below

We are always happy to help over the phone or via email.

Please be aware photos on our website are for a guide basis only.  Some parts will differ from the images just to demand and other suppliers needed to be sourced.

Ordering by Phone

If you have ordered from us before, please have your Charles Ware customer number ready. Give us the make, model, year, and commission number or VIN of the vehicle for which you are ordering. Include mention of any modifications which may affect your order (eg. Disc brakes or suspension upgrades) If you have a Charles Ware catalogue, have the part number, description and quantity required for each item ready when you call. Having your Credit/Debit card number ready also speeds the order taking process.

Please be aware that we record calls for training and monitoring purposes.

Ordering by E-Mail or Fax

When ordering by e-mail or fax, it is important to include complete name and address information plus a delivery address if different from your home address. If you have ordered from us before, include your Charles Ware customer number. If you are a new customer, be certain to include your home Post Code.

Give us the make, model, year, and commission number or VIN of the vehicle for which you are ordering. Include mention of any modifications which may affect your order. Wherever possible, give us the Charles Ware part number, description and quantity required for each item ordered. Include a phone number and/or e-mail address at which you may be contacted during the day. If you do not wish to provide credit card information by e-mail, include a phone number at which you may be reached during the day.

Postage and Packaging

The cost of Postage and Packaging is not included in the price of goods.

In the UK we use First Class Royal Mail up to 1kg or small parcel.  Over 1kg or medium parcel we send your package by Parcel Force courier.  This is traceable, guaranteed and reliable. On smaller items we can also send via Royal Mail Special Delivery guaranteed.

Online post is set to below £30 for first class post and all other carriage is by courier.  Some items will have a delivery cost overide due to their size or value.  E.g. gearboxes, wings or hood frames.

Where your order is overseas and needs an international courier the carriage costs has to be calculated after the goods are packed as the courier companies charge by volume (volumetric scale – size of the packet) as well as weight . We can give you a rough idea over the phone but can’t guarantee that this estimate will be the final charge.

For EU and non-EU countries we can send low value and small items via Royal Mail International Small packet, which is cheap but has no tracking number. Or we can send smaller items Royal Mail International signed for. This method has a tracking number.

For more expensive or larger items it is our policy to send international parcels by courier. This method has the security of tracking and insurance in the event of a lost or damaged shipment.

We endeavour to send out orders as quickly as we can and usually get orders shipped on the day of order. However, in busy periods or where we are waiting for stock, this is not always possible so please allow 3-5 working days for delivery. Where items are not in stock we will discuss with you whether you wish them to be sent on afterwards or to wait until all parts are in stock before we send them to you.

Collection 

If you wish to order your parts in advance of a visit to the centre you can use the collection option in the Delivery options.  A note in the Delivery instructions to inform us when you are coming would be very helpful and we can have your goods ready to go.  Unfortunately we are not at the stage where we can deliver it to a superstore near you.  One day maybe.

Scam and Phishing emails

Please note.  Any communications from us asking for any payment or order confirmation will have a personal touch.  Your name will be in the greeting and one of our staff will sign off personally.  If this is not the case then we advise you to ignore the email

Unfortunately email Phishing scams are rife and nearly all companies get caught in ‘spoofing’.  This is where an email purporting to be from a business or friend asks for money, to pay an invoice or to confirm personal details.  The Display name will appear to be from a trusted source but the email address itself will be a random address unrelated to the company.

Please always check that the email address is a verifiable one.   If a request comes through to your inbox about an invoice you have not paid please remember that we do not ship any goods until the invoice has been paid.  So we will not ask for payment for outstanding invoices.  Also we will sign off personally as one of the members of staff.

Do not call any phone numbers that are not genuine numbers that appear on our website or literature.  Do not click on any links or reply to any emails that haven’t come from our genuine address.  If you don’t recognise a transaction or request for parts please contact us independently using details from our website.

If you have ever received a spam email pretending to be from us we are very sorry for the inconvenience.  Our computer security is compliant and constantly updated so be assured that all transaction and financial details are safe. Remember stay vigilant and if in doubt verify independently.

Used Parts

Some of the parts that we provide are used as they are no longer manufactured.

A suffix of S/H or SH after the part number denotes a used part.  Eg/ 10M288S/H or 10M505SH

These parts have to come via our workshops and rely on workshop time to source. The prices may vary from those listed if a part has to be removed from a car. Lead times may vary depending on availability.

Please bear in mind that if you are asking for a used part because you want to improve appearance, the part you already have may be in better condition than one we can provide. Please be prepared to send a photo of your part so that we can compare finish.

Where large items such as differentials are being reconditioned on site we do depend on using original parts. Please discuss with the workshop your goal and expectations as we do not like to dissapoint yet are limited in what can be achieved by the parts available to us at the time.

N.B. We can only provide used parts IF AVAILABLE.

Damaged Goods

Please be aware that if goods are damaged in transit and it is the fault of the courier you must take a photograph of the box and damaged parts and send it to us as soon as possible.  The window for getting any compensation from courier companies is 14 days.  Therefore we need to be informed asap to deal with the problem.  Do Not Sign For Any Parcel That Appears Damaged.  Ask them to return it to sender and we will repack and resend.  Or open it to see if any damage has been caused to your parts.

Cancellation Policy

If you wish to cancel your order please contact us by phone or email within 14 days.  You will be entitled to a full refund as long as the goods are returned in accordance with our Returns Policy below.

Returns Policy

If all goods not required or wrongly ordered are returned within 14 days from the point of purchse a full refund will be given as long as the goods are returned.  Where we are asked to replace or return a part that has been ordered in error there may be a 15% admin and restocking fee after 14 days from the point of purchase.

Several types of goods are exempt from being returned. Eg. hazardous materials, or flammable liquids or gases.

Additional non-returnable items:  Where specific workshop time has been added. Eg painting a panel.

To complete your return, we require a receipt or proof of purchase.  Please do not send your purchase back to the manufacturer.  There are certain situations where only partial refunds are granted:

We have no obligation to return any item not in its original condition, is damaged or missing parts for reasons not due to our error. Or has been fitted and been removed.  We also reserve the right to not refund any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at parts@morrisminor.org.uk

Surcharges

Where old units are required for reconditioning a refundable surcharge will be levied on the item being sold. This encourages you to return your original part so that it can be reconditioned for a future customers use. The surcharge can only be refunded once we have received the old unit and have ascertained that it is in good enough condition to be reconditioned. We cannot refund a charge on units beyond repair. If in doubt ask. Please see Exchange Units below.

If you are an overseas customer returning an item in order to reclaim  the surcharge it is important that you mark that the item is a RETURN on the import document, otherwise we are charged an import fee and VAT on the value of the item, as if it is new goods. You co-operation is appreciated on this matter as it will save us administration time and charges.

Exchange Units

We are able to offer a full rebuild service on numerous major components in our product range. We offer this service as an alternative to direct replacement parts, or when a brand new item is no longer available. However, the continuity of this exchange scheme needs the understanding and co-operation of our customers in relation to several important points:

It is important to remember that “rebuilt” does not mean “brand new”. Rebuilding a unit involves stripping, cleaning, inspecting and re-assembling the unit. During this process, parts showing signs of wear will either be completely replaced or suitably renovated. However, it is not always feasible for major sub-components to be replaced with brand new ones, for example, an exchange engine will not have a new block.

Due to the nature of certain product lines, some items can only be offered on a “one for one” exchange basis. This effectively means that you must offer us a viable unit before we can release a fully rebuilt item from our stock. In some instances we can only carry out reconditioning of your own unit. Our staff will inform you if this is the case. All exchange units are subject to a surcharge. This surcharge serves two purposes; firstly, it acts as an incentive for you to return your old unit, and secondly it provides us with financial cover if your returned unit proves unsuitable for exchange purposes.

Whether or not your returned unit is suitable for exchange purposes cannot be ascertained until it is made available to us for inspection. As a general rule, suitable for exchange basically excludes any items that are beyond reasonable repair (e.g. crankcases ventilated with a connecting rod) or units irrevocably damaged. We are also unable to accept units unless they are returned in whole, complete form (i.e. differential units which are returned partly stripped with no bearings and all the shims missing are not generally accepted), nor do we accept a “box of bits”. Surcharges will only be refunded once our workshop has passed the item as serviceable. We have predetermined prices for our exchange units based on our experience, what it will cost to repair a gearbox, axle or engine. Occasionally, however, the damage to the unit is so great that we will contact you before beginning work on your unit to advise you of any additional cost that may be incurred during the rebuild of the unit. We can return the unit (at your cost) if this proves unacceptable.

What you should know about surcharges and core units

If you are unsure whether your core unit is suitable for this please feel free to contact our sales team on 0117 300 3753, they will be able to help you with any questions. Alternatively you can visit the centre with the core unit and we will be able to give you a verdict then and there, or you can email a picture of your unit to parts@morrisminor.org.uk  Please state in the subject line that you are planning to use it as a core item for surcharge refund.

Items which can be reconditioned and are subject to a surcharge

Shock Absorbers, Wiper Motors, Speedometers, Half Shafts, Early Water Pumps, Steering Racks, Dynamos, Starter Motors, Prop Shafts, Radiators, Axle Casings, Dove Tail and Pins,, Camshafts, Crankshafts, Rocker Shaft Assemblies, Bronze Fuel Gauge, Early Vacumn Unit, Wheels, Trafficators, Flywheels, Carburettors.

Warranty

All parts are fully warranted against defects in materials and workmanship for a period of twelve (12) months from the date of purchase. In most cases, warranty will not cover labour, failure of a related component, failure resulting from incorrect installation or misuse, nor would liability exceed the cost of the original component. During the warranty period, please contact us immediately at the point of purchase if any problems occur. We will then advise you, before replacing the failed component, as to the best course of action. WITH ALL CLAIMS, A COPY OF THE PURCHASE INVOICE MUST BE PRODUCED.

Fitting of Parts & Accessories to non standard cars

When buying parts & accessories for your car please be aware that we specify a product for original specification, standard cars. If your car has been modified or altered from standard specification, or you are unsure, please contact us for advice as it could affect the fitting of the parts or accessories. Where possible we will notify of fitment issues in our catalogue.

Shipping of Hazardous Goods

Charles Ware’s Morris Minor Centre ltd conforms to international shipping regulations regarding packaging and transportation of Hazardous Goods by road and sea freight. Due to these international shipping regulations and licencing rules all goods deemed as Hazardous are currently available for shipping to the UK and Europe only. If a part number displays the ‘Hazardous Goods’ banner, the product is Hazardous and we will only be able to ship it to you if you are in the UK or Europe.

Quotations & Payment Methods

Payment for other orders may be made by personal cheque (to the card guarantee limit), Certified Bank Draft, credit or debit card including: Mastercard, Maestro, Visa. If you intend to make payment by Cheque, Bankers Draft or bank transfer confirm parts availability and carriage charges first. Parts will be sent when the cheque has been received and cleared. We thank you for your patience.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at parts@morrisminor.org.uk and send your item to:  Charles Ware’s Morris Minor Centre Ltd, 20 Clothier Road, Brislington, Bristol. BS4 5PS.

Shipping

To return your product, you should mail your product to: Charles Ware’s Morris Minor Centre Ltd, 20 Clothier Road, Brislington, Bristol. BS4 5PS.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  If you are shipping an item over £60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our courier may at their discretion attempt to deliver the consignment to an alternative address; or a local post office branch, where it can be collected during the next 16 days.

If you would rather your parcel did not end up with neighbours or a local post office please state this and/or give us an alternative address to send it to: Family member, place of work or perhaps a garage if you are having any work carried out.

Please email your order to: parts@morrisminor.org.uk or for phone orders please call: +44 117 300375